Shipping and Handling
Orders will be shipped within 3 - 5 business days and custom orders will be shipped 4-6 business days (depending on our existing orders and customization). Orders during the holidays may require extra time prior to the following major holidays: Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
We will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day. We deliver locally to the Charlotte area. Local delivery charges will be added to your order. The local delivery fee will be based upon the recipient’s zip code. Delivery to all area hospitals, nursing homes, funeral homes, colleges, and universities will be charged accordingly. If you are outside of our delivery area your item will be shipped via UPS or suitable carrier. Please be sure to leave recipient phone number, floor number, room number or any pertinent information for delivery.
Shipping & Processing are based on source and destination of postal codes during checkout. We use only the most effective delivery services available to guarantee that your order arrives on time. We recommend shipping to a street address, we do not ship to P.O. Boxes.
Delivery Guarantee: While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. ** Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given. Incorrect addresses may delay shipment. Your order may be subject to additional charges for address correction or forwarding by postal or shipping services.
We reserve the right to correct error(s) in printed or electronic publications.
If rising costs affect shipping charges, a surcharge may be included and will be reflected in your order total.
** Standard shipping and processing charges are based on the regular price of merchandise shipped to a named recipient at a single address, and are intended to cover the costs incurred to process, prepare, and transport your order and to cover related customer service. Standard shipping and processing delivers within 3 -7 business days to most ZIP codes unless a future delivery date has been requested.
Local deliveries are delivered within 24 – 72 hours (depending on our existing orders).
All orders during the holidays may require additional delivery time. Local delivery charges range from
$5.00 – $35.00 and will be added to your order during the check-out process. The local delivery fee will be based upon the recipient’s zip code.
If you are ordering on Friday or over the weekend, your order will be processed on Monday. Local Saturday delivery is available on certain orders for an additional fee. Saturday delivery requests must be placed by phone and submitted by Thursday, 12:00 (noon). ** Shipping nationwide fees will also be added at check out. Orders shipped to Canada or outside the US may incur Custom Fees.